Pier B Promise to Our Guests
The staff at Pier B is committed to our guest’s, employee’s, and community’s safety and health. We promise to go above and beyond in our sanitizing and safety measures in order to ensure all of our guests have a safe, pleasant, and relaxing experience while staying with us. We will continue to monitor advisories and updates closely regarding COVID-19 from the CDC, WHO, and our local healthcare officials. Please read below to learn more about our elevated standards and protocol.
Hand Sanitizer: Hand sanitizer dispensers will be available at the front desk, Silos Restaurant and Bar, entryways, elevators, fitness center, pool area, and meeting spaces.
Guest Rooms: Along with our normal cleaning protocols, the housekeeping staff will disinfect each room’s water faucet handles, toilet seats and handles, door and furniture handles, key readers and other high-touch items including television remote controls, nightstands, doors, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks, railings and flooring. All guest rooms have their own HVAC system, which will be regularly cleaned and/or have their filters replaced.
Stayover Service: For all guests staying two or less nights, a room refresh is available daily BY REQUEST ONLY. To request service simply contact the front desk to schedule a time between 10am – 2pm when your room will be vacant. We will happily send someone to do a basic refresh during those hours. Sheet changes are generally only available on the day of your third night with us. Should you have unusual circumstances and need a sheet change please let the front desk know when scheduling your room refresh. If you need more amenities such as coffee pods, cups, etc., feel free to ask any housekeeper and they will be happy to provide them for you!
All guests staying three or more nights will receive a total room refresh the day of their third night with us. This includes a complete sheet change, as well a total room refresh. To decline this service, simply place the Do Not Disturb sign on your door. For the safety of both our staff and guests we are only able to refresh the room while it is vacant.
- You may deposit used towels in the designated bins located in each hallway
- Trash cans and recycling bins are located in corridors for guest use
- Should you need extra supplies after hours, our staff can provide you with an amenity bag that includes essentials such as soap, shampoo, or towels
Breakfast To-Go: Breakfast to-go is available for all guests. Pick up your order slips at the front desk and drop off in the “Breakfast To-Go” order box outside of Silos Restaurant by no later than 10 pm the night before. Your order will be ready for pick up at the time designated on the slip.
Pool and Hot Tub : Our pool and hot tub are open for guest use.
Employee’s Safety & Health
COVID-19 Training: All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food and Beverage, and Hotel Operations.
Personal Protective Equipment (PPE): In compliance with the City of Duluth’s mask mandate, all staff must wear a mask while inside our public spaces beginning Friday, January 14 at 5:00 pm until further notice.
Hand Washing: All employees have been instructed they must wash their hands every 60 minutes (for 20-seconds) and after any of the following activities: Using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after starting a shift.
Our desk staff is available daily and can be reached by phone at 218-481-8888 or by email at firstname.lastname@example.org should you have additional questions.
Please stay safe and healthy. We appreciate your support– thank you for your trust.
Pier B Resort Hotel
Additional COVID-19 information to reference:
Respiratory etiquette: Cover your cough or sneeze
Employees exhibiting signs and symptoms of COVID-19